Akoya CRM · Customer agreements
Acceptable Use & Anti-Spam
2.1 Purpose and permitted prospecting
Akoya supports thoughtful professional outreach. A message must be relevant to the recipient’s professional role or an existing relationship, accurate about its sender and purpose, and allowed by applicable law and the connected provider’s rules. Where opt-in consent is required, obtain and retain it before outreach. Akoya does not authorize an unsolicited message merely because it is personalized, generated by AI, or reviewed by a human. Provider restrictions may be stricter than law.
2.2 Prohibited conduct
Do not use Akoya to prepare or facilitate indiscriminate bulk messaging, deceptive introductions, fabricated relationships, fraudulent offers, phishing, impersonation, harassment, threats, malware, or unlawful discrimination. Do not exploit children, distribute abusive sexual material, or target people using sensitive information obtained unlawfully. These rules apply regardless of a user’s age.
Do not upload purchased, rented, traded, or indiscriminately harvested bulk email lists for outreach. Research specific professional contacts only through lawful, permitted sources. Do not scrape private accounts, bypass access controls, invent email addresses, or evade a website’s restrictions. Maintain the source and date of collection and any required evidence of permission.
Do not contact someone who has opted out, objected to the outreach, or been placed on an applicable suppression list. Do not rotate accounts, mailboxes, domains, campaigns, or identities to avoid an opt-out, suspension, sending limit, or provider block. Do not remove required sender identification, postal details, advertising disclosures, or unsubscribe instructions.
2.3 Responsibilities before and after sending
Review each draft and its recipients before sending. Include accurate sender information and the legally required disclosures and opt-out method. Keep that method working. Stop further campaign outreach promptly when a person objects, subject to the applicable legal deadline; do not wait for the legal deadline as a routine practice. Record suppression across the Customer’s applicable campaigns, and do not treat a fresh import as renewed permission.
Distinguish necessary account or transaction messages from marketing; adding a promotional paragraph does not automatically preserve a transactional exemption. If an email is sent outside Akoya or a recipient replies outside its visibility, the sender must still honor the request and update the relevant records. A draft-only workflow does not remove the sender’s obligations.
2.4 Limits and investigation
Akoya may set and adjust volume, frequency, import, research, and AI limits to protect recipients and services. No numerical allowance is permission to send spam. Complaint patterns, bounces, provider warnings, repeated unwanted follow-ups, invalid contact sources, or evasive behavior may lead to restrictions or review. High volume can justify a protective limit without automatically proving a violation.
We may request the source of contacts, evidence of required permission, campaign details, sample messages, and corrective actions. Authorized staff may review relevant records to investigate, using the access restrictions in the Privacy Notice. We do not promise that every message, reply, or provider event is continuously monitored.
2.5 Enforcement and reporting
Depending on severity, Akoya may warn, pause a campaign, restrict a feature, disconnect a provider, suspend access, or permanently terminate an account. We may act immediately to address credible harm or provider risk. Where appropriate, we will explain the issue and allow a response or remediation. Refunds, data export, and legal rights remain governed by the Terms; this policy does not automatically forfeit every customer right.
Report suspected misuse to info@akoyamedical.com with “Akoya CRM abuse” in the subject. Include the sender, date, and relevant message or headers; exclude unrelated sensitive information. Senders must cooperate with reasonable investigation. Reports are evidence to assess, not automatic proof of a violation.